100% Workmanship Guarantee
Metal Expressions are hand crafted items and may have slight variances or imperfections (we like to call it character!). That said, if you ever receive anything from our company that is defective in workmanship or different in specifications from what you ordered, we will replace your item or refund 100% of the product cost! Although we diligently check spelling on every order as part of our internal quality control procedures, we cannot take responsibility for words you misspell and/or improper grammar. You expressly agree that use of this site is at your sole risk. River's Edge Metal Expressions / Metalworks provides this site on an “As Is” basis. In no event will River's Edge Metal Expressions / Metalworks be liable for any damages of any kind arising from the use of this site, including but not limited to, compensatory, special, indirect, incidental, punitive and/or consequential damages. We explicitly disclaim any responsibility for the accuracy, content, or availability of information found on sites that link to or from the site from third parties not associated with us. Attention: We reserve the right to limit quantities of items purchased by each customer. We also reserve the right to cancel orders and designs/inventory without reason. In the event a product is discontinued or an order is refused by us, the customer will be entitled to a full refund. Policy information is subject to change at any time without notice.
We use UPS and USPS as our carriers for our Metalwork. If you require a specific carrier please let us know in the Notes to Seller in your Cart.
For Classic Expressions and other stock products the lead time for your order begins when your order and payment are confirmed. The next notice that you will receive from us is an email confirming that your order has been shipped along with a tracking number.
For Custom Expressions you can expect to receive an email containing a design proof for your approval within 2 to 3 business days of order and payment confirmation. Once you approve the design we will get to work and you will be informed of shipping information when the product is en route.
Your satisfaction is of the utmost importance to us!
If you are in any way unsatisfied with your purchase of our Classic Metal Expressions or Letters & Numbers you may return items to us within 30 days of delivery for an exchange or a full refund of the item cost. Because our Custom Metalworks are one of a kind and made to your specifications we are unable to offer refunds or exchanges for reasons other than workmanship or shipping damage.